I also need to touch upon the excellent service AA provides on the handicapped. I'm eighty four years aged and now need wheelchair assistance to receive all over within the airports. I had been stunned and delighted on the guidance I received, in addition to in the attitudes on the individuals who assisted me Along with the wheelchair assist, and likewise the drivers in the handicap carts in Charlotte airport. They have been all so helpful and really pleasant in addition.
The baggage service (which was not American Airways) known as me at 2am to let me know they'd be bringing my bag out to my household!!!
We happen to be Regular flyer consumers for more than 30 a long time, and among the points of interest for us to carry on along with your services are definitely the benefits you present to us and the good service Now we have normally had in so many journeys with AA. On Jan 29 2015, I known as AA en Español to make arrangements and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A nice Girl Ana Maria helped me with all the paper work And that i did purchase all the additional fees with my Town Bank card foe my spouse and myself and Ana Maria told me that I will receive affirmation on my e mail, and gave me over the cellular phone our two locator data. Perfectly, these days After i referred to as all over again simply because we did not get the knowledge on my e mail, we were being educated to our shock that only my spouse had reservation and there was very little on document for myself!
Undecided if this will likely operate …. I attempted to talk to a person about some complaints and getting reimbursed for Hotels remain in Dallas as a result of skipped flight into Cell Alabama. Also the gate agents in Dallas were no help at all with looking to get hotel home or the rest. This might not be a giant offer if was for myself a developed male in my late 50’s . But this was my 24 year previous daughter traveling with two youthful kids ( 2 1/2 yr and 3month aged ) traveling back to see her loved ones simply because her Husband is within the Air Power stationed overseas.
I would love an handle to mail a letter to American Airways Client Service, And that i hope you will reply using this tackle.
I obtained a promo from the mail from American Airways in reference to speedy tracking to elite status. When I made visit the website an effort to log on to the Website within the promo I couldn't obtain it (aa.
– Flip your technique and also to not treat The shopper like Dust. Comprehend that they are your ‘bread and butter’ and with out them you wouldn’t be in Procedure in the least.
I've tried using booking flights from Charlotte ,NC to Tobago. I am not able to e-book these flight on yours or US Airs Sites,nonetheless I am able to reserve them on Expedia and Travelocity. I didn’t desire to ebook these which has a second occasion.
How do I'm going about submitting a harm declare Once i obtained to Boston previous 7 days my blood pressure keep an eye on was broke my journey started off in Flint Michigan and went to Chicago and after that on to Boston
Flight out of Ft Lauderdale at 5pm connecting to Charlotte NC at six:30pm. The 1st flight still left 45 minutes late making us skip our connecting flight to Harrisburg, Pa. Told the following flight could well be at midnight so we wait around until then (I'm with my disabled 84 year previous mother) At midnight we are instructed the flight was cancelled, there have been no motels out there and the next flight was twelve the next day.
On Dec. fifth my spouse, Tamar and mates Keith and Janet Burd and I ended up returning from a seven day cruise on Celeb Cruise Lines. We had been scheduled to return from Miami to Louisville, KY by means of Charlotte on American flight 2448 at one:00 P.M.The flight was delayed and we were prone to lacking our connecting flight away from Charlotte. The ticket agent certain us that we would've an abundance of time for making the link in Charlotte. Very well, the flight bought later on and later on and also the ticket agent then informed us that we would have to make any connecting flight alterations in Charlotte. After the plane last but not least arrived and all passengers boarded, there was A further hold off due to mechanical problems. Then, the flight was cancelled and we have been explained to to return on the gate the place an agent would rebook us. Alright so…..one hundred fifty passengers with 1 agent !
I had been on hold with reservations several moments for quite lengthy amounts of time. A person AA reservations and 1 agent advised me it will cost me an additional $189.00 to fly out following morning then mentioned that flights have been booked up coming working day.
I booked and paid for our journey for travel March ten, 2016. These tickets weren't low cost and I might have utilized miles. As I booked the vacation early and there gave the impression to be lots of Company Seats, I had been assured that we might be capable of use my Update. Actually, I used to be instructed there was no person booked in Business enterprise and it “seemed fantastic†for an update.
in no way ever gained this kind of poor service and a firm that only doesn’t care about there spending prospects